FAQ
Frequently Asked Questions
Find quick answers about our manufacturing processes, project timelines, and service capabilities.
How fast can I launch?
Most stores can go live in just a few days. Once your catalog, branding, and payment details are ready, Dukaandar helps you launch quickly without a long setup cycle.
Which local payment methods are supported?
Dukaandar supports popular payment flows used by Pakistani businesses, including cash on delivery and local payment gateway integrations, so you can serve customers with the methods they already trust.
How do I handle shipping and deliveries?
Dukaandar is pre-integrated with Pakistan's top couriers like Trax, Movex, and TCS. You can book riders and print shipping labels with one click directly from your dashboard.
Can I sell my products on WhatsApp and Instagram?
Yes. You can share product links directly on WhatsApp and Instagram, helping customers discover items quickly and place orders through your branded storefront.
Do I need coding or technical skills to use Dukaandar?
No technical background is required. The platform is designed for business owners, with simple store management, order handling, and marketing tools that are easy to use.
Can I migrate my store from Shopify or WooCommerce?
Yes. Our team can assist with product, customer, and order migration so you can move from platforms like Shopify or WooCommerce with minimal disruption.
Can I use my own custom domain (e.g., .com or .pk)?
Yes. You can connect your own custom domain to keep your brand front and center while using Dukaandar as the engine behind your online store.
What kind of support do you offer if I get stuck?
We provide dedicated local support in Urdu and English via WhatsApp, live chat, and phone. Our team is based in Pakistan and understands your business environment.
Are there any hidden commissions on my sales?
No hidden surprises. Pricing is transparent, so you know exactly what you are paying for and can plan your margins with confidence.
Will my store load quickly on slow mobile data (3G/4G)?
Yes. Dukaandar storefronts are optimized for speed and mobile browsing, so customers can shop smoothly even on slower networks and budget devices.
